FAQs – How the Australian Reptile Park is helping to keep you safe
How do I purchase an entry ticket for the Australian Reptile Park?
- We are encouraging visitors to pre-purchase tickets online to help reduce interactions between visitors and customer service staff. Click here to purchase tickets online. You may also purchase tickets upon arrival at the gate if you are unable to purchase online.
Do I have to sign in when I visit the Australian Reptile Park?
- Yes, everyone who enters the Australian Reptile Park (including children) must sign in prior to entering the main park area. This must be done by scanning our QR code using your camera or QR scanner app on your phone. These QR codes are located at our entrance for your convenience. This process is hosted through www.guesthq.com.au/entry and once sign-in is complete, you will be given a confirmation screen with a green tick – this must be shown to reception upon entry.
- Family groups may be registered through one check-in process, using the ‘add dependent’ option.
Are there extensions on Annual Passes bought before 25 March 2020?
- Any Annual Passes purchased before 25 March 2020 with an expiry date after reopening (1 June 2020) will have an extension on their pass of two months after their expiry date
- Annual Passes purchased before 25 March 2020 with an expiry date during our closure period (25 March 2020 – 31 May 2020) will have their pass extended for the period of time that their pass was valid while we were closed. For example, if your annual pass was due to expire on 8 April 2020, you would get an extension of two weeks. If your pass expired on 6 May 2020, you would get an extension of 6 weeks, etc.
Will Daily Shows take place?
- To ensure we can keep our visitors, staff and animals safe and instil social distancing protocols and not to have too many people gathering in one place for extended periods of time, our shows will not be operating.
- In the place of our daily shows, we will have Interactive Keeper Stations around the Australian Reptile Park from 10am-12pm and 1pm-2pm daily to allow animal interactions to take place and to talk to visitors about our amazing animals. Some of the animals you could see at our Interactive Keeper Stations are: koalas, snakes, various mammals and alligators
- We will also be conducting our daily walks for some of our animals including a Komodo dragon walk at 10:00am & 1:00pm, Hugo the Galapagos tortoise walk at 11:00am & 2:00pm, and Dingo walk at 12:00pm
Are photo experiences/ sessions running?
- From Saturday 20 June, visitors will be able to purchase a professional 6″ x 8′ photograph experience with a koala, wombat, Burmese python or alligators at the Show Pit
- Session times are 12.00pm – 1.00pm and 2.00pm – 3.00pm
- There is no need to pre-purchase photos prior to visiting. These can be bought at our Photo Booth which is located next to the Show Pit. The photo booth is open from 11:45am daily
- Professional photos are $25 dollars per photo. There is also a “Snappy Pass” available which is four photo experiences for $80
Are Kids 2 Keeper and Adult Keeper for a Day programs currently running?
- All Kids 2 Keeper programs recommenced in July. For more information on what dates are available, please click on the following links – Big Kids 2 Keeper (ages 13-18 years), Little Kids 2 Keeper (ages 7-12 years, Mini Kids 2 Keeper (for ages 3-6 years and must have paid accompanying parent) and Adult Keeper for a Day (18 years and over).
Are there any restricted areas that are unable to be visited/utilised?
- Indoor enclosures (Lost World of Reptiles, Nocturnal House, Komodo Dragons, Frog Hollow, Spider World and Platypus House) have capacity limits placed on them that we are asking visitors to adhere to during their visit.
What cleaning/health practices has the Australian Reptile Park implemented?
- A COVID Marshall will be on duty every day at the Australian Reptile Park
- All staff interacting with customers will be wearing face masks, in line with current Government advice
- Customer service staff will be wearing gloves for taking cash payments (cashless preferred)
- Hourly cleans of common surfaces throughout park where visitors access
- Picnic tables have been spread apart to maintain social distancing between groups
- All encounters and tour participants require hand sanitiser before and after touching animals
Does the Australian Reptile Park have hand sanitising & hand washing stations?
- Hand washing stations are located within every bathroom and also in the Main Park Area near the Show Pit
- Hand sanitiser will be available throughout park and personal bottles can be purchased in the gift shop
- Hand sanitising stations are available in all indoor areas on entry and exit, as well as Encounters, Show Pit, Kiosk, Toilets, Reception, Main Park Area, Photo Booth etc.
How will people know about the Australian Reptile Park’s new practices when visiting?
- All guests will be given a Park Map upon arrival that details all important changes and hand sanitising stations around the Australian Reptile Park. Click here to download our current Park Map before your visit.
- Additional signage has been posted around the park to remind visitors about best practice for hand washing and use of hand sanitiser, as well as informing visitors of the measures the Australian Reptile Park is taking to protect the health of our visitors and staff
- Floor markers for queues and indoor areas to indicate 1.5m have been installed to assist with social distancing
- For indoor areas such as bathrooms and indoor exhibits, advice about number of people allowed in each space will be signposted at entry
Have Australian Reptile Park staff had COVID-19 training?
- Staff have taken part in COVID-19 training to increase understanding of good hygiene and cleaning practices.
How you, our visitors, can help stop the spread
Maintain social distancing:
- Protect yourself and others by maintaining a distancing of 1.5m between yourself and others
- Educate your children about the importance of keeping a distance from others
Practice good hygiene:
- Please wash your hands frequently with soap and water and familiarise yourself with best practice for hand washing
- It is important to wash your hands before and eating, touching animals and touching surfaces
- Visitors have the option to wear face masks to further reduce risk during their visit
Use your card instead of cash:
- Where possible, we would appreciate the use of card payment instead of cash at reception, gift shop, photo desk, and kiosk. Cash will still be accepted if you cannot use your card
If you are unwell or are experiencing any cold or flu-like symptoms:
- We do ask that you please stay at home and we’ll be happy to welcome you when you are well again.
Download the Australian Government’s COVIDSafe App:
- The Australian Government has released a smartphone app to aid in COVID-19 contact tracing. The Australian Reptile Park recommends that you download this app before visiting us
- Download the COVIDSafe App on the Apple App Store for iOS or Google Play Store for Android.
- For more information about the COVIDSafe App, please visit Health.gov.au